Refund policy
Returns & Refund Policy
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- Item must be unused and in original condition.
- Original packaging must be included.
- Proof of purchase is required.
Non-Returnable Items
The following items are not eligible for return:
- Used products
- Damaged items caused by customer misuse
- Customized or personalized products
- Items returned beyond the return period
Damaged or Incorrect Orders
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue.
Refund Process
Once the returned item has been inspected and approved, refunds will be issued to the original payment method.
Refund processing typically takes 5–10 business days after approval.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Contact
For return requests, contact:
+44 7916 629346